Frequently Asked Questions
What is the Denarii PayByMobile℠ Visa Prepaid Card?
Denarii PayByMobile℠ Visa Prepaid Card
is a convenient way for managing and sharing your funds with no barriers. Denarii PayByMobileSM is a Visa branded stored value card program, which issues cardholders a prepaid card, backed by the Denarii Systems brand and Visa U.S.A. Inc.
People join
Denarii PayByMobile℠ Visa Prepaid Card
to obtain a personalized prepaid card, which is used as a secure and convenient way to make standard purchases at POS devices, cash withdrawals at ATMs, e-payments and remittances. The
Denarii PayByMobile℠ Visa Prepaid Card
program also offers additional cardholder benefits such as PINless Long Distance, Mobile Money Transfer, PayByMobile Features and Rewards Points.
Denarii PayByMobile℠ Visa Prepaid Card, is issued by MetaBank™, member FDIC, pursuant to a license from Visa U.S.A. Inc.
Denarii PayByMobile℠ Visa Prepaid Card
provides a safe and convenient way to manage your money. It can be used to purchase merchandise everywhere Visa debit cards are accepted. The amount you can use is limited to the amount of money you load on the card. Whenever you use your
Denarii PayByMobile℠ Visa Prepaid Card, the purchase amount will be deducted from the balance of your card.
As long as you have a valid government issued identification and proof of address in the U.S.A you can enroll for
Denarii PayByMobile℠ Visa Prepaid Card. Obtaining a
Denarii PayByMobile℠ Visa Prepaid Card does not require a credit check, checking or savings account.
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How can I get this Prepaid Card?
Anyone 18 or older can order a
Denarii PayByMobile℠ Visa Prepaid Card
through our website
www.DenariiPayByMobile.com
or by calling our Customer Service at 1-888-608-7774. You will soon be able to purchase a temporary
Denarii PayByMobile℠ Visa Prepaid Card
at convenient retail locations near you!
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What is the registration process?
You can order a card through the Call Center at 1-888-608-7774 or visit us at
www.denariipaybymobile.com
to enroll in the
Denarii PayByMobile℠ Visa Prepaid Card
program. To order the card, you must provide the following personal information for online verification:
• Full name
• Home address
• Mobile phone number
• To activate your card, you must provide a government issued non-expired identification document, such as:
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Social Security Number, or
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Driver’s License, or
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Passport from your country of origin, or
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Consular Registration Number, or
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Resident Card Number
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Date of Birth
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What are the card's benefits?
The
Denarii PayByMobile℠ Visa Prepaid Card
is an easy and convenient tool for managing and sharing funds through different ways:
• Making purchases or ATM withdrawals with
Denarii PayByMobile℠ Visa Prepaid Card
• Transferring money online to other Denarii PayByMobileSM customers or sending remittances to several countries from
www.denariipaybymobile.com
• Transferring money to other Denarii PayByMobileSM customers with your mobile phone
• Making transactions or inquiries on our Toll Free Line: 1-888-608-7774
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What transactions can I make with my card?
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To make purchases in all stores anywhere Visa debit cards are accepted, including telephone or online purchases
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2.
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To withdraw money at ATMs that bears the Plus or Interlink Logo
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3.
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To pay bills or make any other payments to third parties which accept Visa debit cards
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4.
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To transfer money to another Denarii PayByMobileSM cardholder in a few seconds from the website or your mobile phone!
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5.
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Card to Card Transaction to another person outside US, to be paid in cash or transferred to a bank account
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6.
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To reload your card using:
• Direct Deposit or bank transfer for FREE
• Cash by purchasing Green Dot MoneyPak at thounsands of retail locations
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How much does this card cost?
There is no fee for personalization, fulfillment, or shipping of a personalized card.
If you want to get a temporary
Denarii PayByMobile℠ Visa Prepaid Card
at a retail location, there is a $4.95 activation fee. For a complete list of fees, please refer to the
cardholder agreement.
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How can I reload my card Denarii PayByMobile℠ Visa Prepaid Card?
You may add funds to your
Denarii PayByMobile℠ Visa Prepaid Card
at any time. You can load through Direct Deposit or bank transfers. For a complete list of reload options, click on Reload Your Card on the main menu.
Cash loads have a minimum
and a maximum authorized amount per transaction and per day, based on reload method and card type.
Check Cardholder Agreement for details.
Cash load limits apply to temporary and personalized card
accounts.
Temporary cards may be loaded once. You may find load instructions on section Reload Your Card of the website. For instructions when using Green Dot® MoneyPak™ visit
www.moneypak.com.
Funds loaded with Direct Deposit are subject to maximum card account balance. There is no limit on the number of times you may value load your personalized card. However, the maximum balance you may have on your
Denarii PayByMobile℠ Visa Prepaid Card
when aggregated with any other cards you have authorized is restricted to
$3,500.
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How much does it cost to reload my card?
Denarii PayByMobile℠ Visa Prepaid Card
can be loaded through Direct Deposit or bank transfers for FREE* and also get rewards points. When you reload your
Denarii PayByMobile℠ Visa Prepaid Card
using Green Dot Moneypak or cash loads, there may be a retailer charge up to $ 4.95! * For a complete list of fees please refer to the
cardholder agreement.
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How can I check my card balance?
You can easily check your balance anytime when you log on to your
Denarii PayByMobile℠ Visa Prepaid Card account, by calling our Customer Service at 1-888-608-7774 or through your mobile phone (see
Denarii PayByMobileSM Prepaid Mobile Features
– charges may apply). Tracking your purchases, deposits, withdrawals, reloads, and transfers will help you remember and manage your Denarii PayByMobile℠ Visa Prepaid Card balance. If you choose to access your balance online, you will need a username and password. You can obtain a username and password online at the time of registration, or in the section Login of our website
www.denariipaybymobile
or through our call center once you purchase your
Denarii PayByMobile℠ Visa Prepaid Card.
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Can I use my card to withdraw cash at an ATM?
Yes, you may use your personalized card to withdraw cash from any ATM machine that displays the Plus® or Interlink® logos. For a complete list of fees, please refer to your Cardholder Agreement.
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Does my Prepaid Card have a PIN?
You assign a Personalized Identification Number (PIN) when you activate your personalized card; this PIN is known as the Card PIN. The four-digit Card PIN for your personalized card can be used to obtain cash from any Automated Teller Machine (ATM) and when making a debit purchase at any Point-of-Sale (POS) device. For assistance, or to reset your Card PIN, please call our Customer Service at 1-888-608-7774.
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Can I change my Card PIN?
Yes, you can change your Card PIN by calling Customer Service at 1-888-608-7774.
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What if I forget my password/PIN?
Just go to the Login screen on www.denariipaybymobile.com and click on Forgot my Password, or call Customer Service at 1-888-608-7774.
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Is my name on this Prepaid Card?
Your name is printed on the card when you register for a personalized
Denarii PayByMobile℠ Visa Prepaid Card
. If you buy a temporary
Denarii PayByMobile℠ Visa Prepaid Card
at a retail location, you will be allowed to use a temporary card with no name on it while you wait for your personalized card to be delivered.
* Please note that in order to activate a personalized card you must provide the following:
• Full name
• Home address
• Phone number
• Valid non-expired Identification document issued in the United States or another country, such as:
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Social Security Number, or
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Driver’s License Number, or
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Passport of your country, or
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Consular Registration or
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Resident Card
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Your identity will be verified online. Only on certain cases, we may ask you to send an ID copy by fax or e-mail.
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Why are my purchases declined when I know that there is enough balance on my card account?
Unauthorized transactions may occur when the address registered on your card account is different than your current address. Most online and telephone purchases require that the "billing address" for the purchase exactly match the address on file for your
Denarii PayByMobile℠ Visa Prepaid Card
You can update your card settings by registering your card online at
www.denariipaybymobile.com
Once you have created a card account you can edit the address by clicking the link "Update Information", or call our Customer Service at 1-888-608-7774.We are here to serve you!
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What form of payment is accepted to purchase this Prepaid Card?
When you order your
Denarii PayByMobile℠ Visa Prepaid Card
online or by calling our Customer Service at 1-888-608-7774, we will send you a personalized card free of charge at that time.
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Can my Prepaid Card be non-personalized?
If you enroll in the program by purchasing a temporary
Denarii PayByMobile℠ Visa Prepaid Card
, you will have the use of this non-personalized card while you wait for your personalized card to be delivered. But the temporary
Denarii PayByMobile℠ Visa Prepaid Card
has restricted use. Temporary cards may be loaded only once, and cannot be used at an Automated Teller Machine (ATM). Minimum and maximum authorized
transaction amounts apply depending on the load method used.
Check Cardholder Agreement
for more details. fee
Denarii PayByMobile℠ Visa Prepaid Card
will expire 60 days after purchase date, or upon activation of your personalized
Denarii PayByMobile℠ Visa Prepaid Card. Any card account balance on your temporary card will be transferred to your personalized card upon activation.
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How do I update my personal card account information?
By visiting us at
www.denariipaybymobile
and once you log into your
Denarii PayByMobile℠ Visa Prepaid Card
account, choose Update Personal Profile from the Manage my Card Account menu to update your personal information. Or simply call our Customer Service at 1-888-608-7774.
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My Prepaid Card Denarii PayByMobile℠ Visa Prepaid Card was stolen. What should I do?
Please call our Customer Service at 1-888-608-7774 immediately to report your card lost or stolen. You can also report your card lost or stolen online by logging into your
Denarii PayByMobile℠ Visa Prepaid Card
account. Once you login to your card account, choose Report Lost/Stolen Card on the upper right hand side and follow the instructions.
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Can I close my Prepaid Card account and withdraw my money?
Yes. The easiest and quickest way to do this is to withdraw your money at an ATM. You can also request the funds be sent to you via reimbursement check. To do this, call our Customer Service at 1-888-608-7774. You will have to provide your personal information on a signed form and a check will be sent to your registered address within 3 to 4 weeks. There is a
$9.95 fee
to cover the administration of this transaction, and shipping and handling of the check. All pending charges will be deducted before issuing your check.
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How can I manage my Prepaid Card account using my mobile phone?
You can easily manage your card account with text messages from your cell phone or get automatic alerts on your phone. Remember to register your mobile phone when signing up for the card program. Alerts can be activated when enrolling in the program or by updating your card account information online.
Denarii PayByMobile℠ Visa Prepaid Card
Mobile Features provide you with the convenience to check your balance, receive a weekly and/or monthly balance alert, receive an alert when your card account balance falls below a set amount, check your history of transactions, and more.
Please refer to the
Cardholder Agreement
for more information. (Charges from your wireless carrier may apply).
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How do I send text messages relating to my card account?
You can always text SMS commands to 76100 to easily manage your card account from your mobile phone. That's why is so important to register your mobile phone when you enroll to Denarii PayByMobileSM . To select from a list of commands, please
click here. The easiest way to use your
Denarii PayByMobile℠ Visa Prepaid Card
Mobile Features is to add 76100 to your mobile’s address book. For a complete list of SMS commands, please refer to the SMS User Guide (available under the Mobile Benefits menu).
Please follow the instructions below:
• To check your balance, simply send a text message BAL to 76100
• To check your last transaction, simply send a text message LST to 76100
• To check your 3 previous transactions, simply send a text message LST3 to 76100
• To transfer funds to another PayByMobileSM cardholder’s account, simply text the following message to 76100: TFR recipient’s mobile phone, your Mobile PIN, and amount to be transferred (sample message: TFR 17863204323 1234 1.45). This message will transfer $1.45 to the customer whose registered mobile phone is 786-320-4323.
• To request assistance, simply send a text message AST to 76100
Please refer to
Denarii PayByMobile℠ Visa Prepaid Card
Mobile Features
for more information.
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What is a Denarii PayByMobileSM Visa Prepaid Card Mobile PIN?
The Mobile PIN is a four-digit PIN provides security when you use all mobile functionalities; including card to card transfers and card to cash (please refer to the SMS User Guide for a complete list of commands and functions). By default, your Mobile PIN is set to the last four digits of your mobile phone number. You may change your Mobile PIN at any time by visiting the Manage Your Card Account tab and clicking on Change Mobile PIN.
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Can I change my Mobile PIN?
Yes. You can change your Mobile PIN through the website at www.denariipaybymobile or by calling Customer Service at 1-888-608-7774. You may change your Mobile PIN at any time by visiting the Manage Your Card Account tab and clicking on Change Mobile PIN. If you have any difficulties or questions, please call Customer Service at 1-888-608-7774.
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What is a Denarii PayByMobileSM Visa Prepaid Card One Time PIN (OTP)?
A One Time PIN (OTP) is a single-use, random PIN that will be sent to your mobile phone via SMS. Whether you are logging in from home, the office or elsewhere, the One-Time PIN (OTP) when used with your User Name and Password, provides additional protection against various forms of online fraud. You must have a mobile phone registered with us in order to use the OTP. Additional charges may apply.
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How much does it cost to use the Mobile Features offered by my card?
The
Denarii PayByMobile℠ Visa Prepaid Card
Mobile Features are free! However, it is limited to three text message alerts in a month. There is a fee of
$0.09
for additional text message alerts.
Standard text messaging rates may apply from your wireless carrier.
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What if I do not have text messaging on my mobile plan?
Text messaging is required if you would like to enjoy your
Denarii PayByMobile℠ Visa Prepaid Card
Mobile Features. If your phone is capable of sending and receiving text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add text messaging.
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Will my mobile plan work with Denarii PayByMobileSM Visa Prepaid Card?
Denarii PayByMobile℠ Visa Prepaid Card
Mobile Features are supported by most US mobile networks including: Alltel, ATT Mobility, Boost, Cellular One, Cincinnati Bell, Nextel, Sprint, T-Mobile, US Cellular, Verizon Wireless, and Virgin Mobile.Some charges may apply depending on your wireless plan and the carrier's conditions.
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Where can I obtain more information?
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Website:
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www.denariipaybymobile.com |
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Customer Service:
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1-888-608-7774 |
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Monday through Friday from 8:00 AM to 8:00 PM and Saturday from 10:00 AM through 6:00 PM (EST); excluding holidays |
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By mail:
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Denarii Systems LLC |
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P.O.Box: 191190 |
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Miami Beach Florida 33119 |
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By Fax:
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1-866-296-1951 |
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NOTE Fax should only be used to send required documentation |
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